Jobs

Workshop & Restoration Centre Manager

Hours : Full Time
Salary : Competitive salary commensurate with experience

Background 

An exciting opportunity has arisen for the role of Workshop & Restoration Centre Manager in the Workshop & Restoration Centre at the Haynes International Motor Museum in Sparkford, Somerset. As one of the leading museums and visitor attractions in the South West, with over 125,000 visitors annually, you will be joining a dynamic and engaged team of over 120 staff and volunteers. 

The Museum has over 400 vehicles and as a charity it has three core aims: preservation, restoration and education. The Museum also operates several businesses that donate all of their profits to support these charitable aims. Those businesses are: 

  • Workshop & Restoration Centre
  • Venue Hire
  • Café 750
  • Museum Shop

JOB PURPOSE 

The post holder is responsible for the effective running of all operations and automotive activities at the Haynes International Motor Museum’s Workshop & Restoration Centre to ensure the department achieves its strategic aims. They will manage and lead a team of twelve automotive engineering professionals supported by a small administrative team. The Restoration Centre is responsible for the preservation, conservation, and restoration of the Museum’s extensive collection of over 300 vehicles that are on display, and also works on a wide range of projects for an international client base. This work is predominantly on classic and specialist cars and includes mechanical and body restoration activities, major restoration project delivery, vehicle services and MOTs, engine work, paint, and fabrication. The post holder’s key focus will be on building a team with the professionalism and expertise to successfully deliver the customer’s requirements within agreed budgets to the highest level of quality and customer service.

The postholder sits on the wider Museum Management Group and reports to the Senior Executive Team (SET) and directly to the CEO. The Museum is a charity and has several other business units, including one of the busiest conference centres in the South West. The postholder has the wider support of other Museum departments such as Marketing, Finance and Operations.

KEY RESPONSIBILITIES

Management and Leadership

  • Leadership of the team ensuring a skilled, engaged, motivated and high performing team through coaching and mentoring to support employee’s personal development and business goals
  • Oversee the effective management of the onsite engineering facility
  • Identify recruitment and development needs in line with business needs and growth plans
  • Act on challenges, and through the leadership of the team, evaluate solutions in all areas
  • Proactive and effective cross functional communication of business information and updates for all sub-departmental teams within the Workshop and Restoration Centre
  • Be a final decision maker on technical challenges that require a high level of experience and knowledge to overcome challenges and exceed customer expectations

Health and Safety, Governance and Legal Compliance

  • Manage the onsite MOT facility at AEDM level, ensuring all MOTs are carried out to the correct standard and all Quality Controls (QC) and Test Quality Information (TQI) are acted on swiftly and recorded in the correct manner.
  • Working with the Workshop Controller and Team Leaders, oversee and enforce compliance with all Health and Safety requirements, ensuring all training is kept up to date 
  • Working with the Workshop Controller and Team Leaders oversee and ensure all equipment is serviced and certified regularly and as per legal requirements
  • Develop and further support a continuous improvement culture across all areas including workshop standards and deliver a high-performance environment

Customer Focus and Business Development

  • Lead and promote effective management within mechanical and body restoration which includes estimating all aspects of restoration with the assistance of Team Leaders and a Project Manager
  • Maintain and grow customer relations and, working with the Restoration Project Manager, ensure accurate and timely communications to all customers 
  • Oversee all estimates and progress updates including any variance to ensure high quality customer communication and service 
  • Identify opportunities to improve the business offering to our customers
  • Organise all marketing activity and content with the assistance of the Museum’s in house Marketing department
  • Network with external contacts and organisations 
  • Develop and maintain a new business pipeline to ensure ongoing new customer and project acquisition 

Financial Management

  • Identify projects to improve and enhance performance through planning, sourcing, and scheduling to maximise efficiency and output to deliver agreed financial and service targets
  • Ensure margin preservation and budgetary controls
  • Work with Team Leaders, Restoration Project Manager, Finance Director and CEO to produce accurate annual budgets for the department
  • Monitor sales, cost of sales, business costs, and staffing costs
  • Develop and integrate appropriate measures and controls with business relevant KPIs reported to Directors, Management Group, and all team members.
  • Ensure all invoicing is closed off monthly and report monthly at the Management Group meeting on financial performance for the prior month
  • Ensure all client invoices are communicated to each client with detailed explanation where needed, signed off by the client and paid strictly on time and within official payment terms

Supplier Relationships

  • Support the Restoration Project Manager and Workshop Controller to work with and manage suppliers and sub-contractors to ensure smooth delivery and margin preservation
  • Work with strategic partners to ensure ongoing good relationships and benefit from cross marketing and high margin products

Support for the Wider Museum Departments

  • Provide technical advice to the Museum to assist with development of the Collection and the education of Museum visitors
  • Engage with the Collections team to support the integration and ongoing development of Volunteer support for the Museum (c80 Volunteers)

COMPETENCIES 

These competencies listed are essential and will form part of the key criteria for selecting candidates for the role. 

  • Building Effective Teams 
  • Leadership 
  • Personable
  • Strong Financial Management
  • Process Management 
  • Managerial Courage
  • Customer Service and Experience

RELEVANT FUNCTIONAL/TECHNICAL SKILLS OR INDUSTRY EXPERIENCE 

  • Customer centric (Essential)
  • Experience in managing a team of highly qualified and motivated personnel (Essential)
  • Leading and development of a team (minimum of 3 years) (Essential)
  • Planning, scheduling, and other project management skills (Essential)
  • Strong financial management and acumen (Essential)
  • Excellent communication skills (written and verbal) (Essential)
  • Body repair and fabrication knowledge (Essential)
  • Paint re-finishing knowledge (Essential)
  • Engineering and machining knowledge (Essential)
  • Knowledge and experience of HSE requirements in a workshop environment (Essential)
  • Experience working in Vintage and Classic car restoration (Desirable)
  • Experience in using dedicated workshop management software (Desirable)
  • Experience in Sage accounting software or similar (Desirable)
  • Experience in Budget setting and control (Desirable)
  • Experience in CPD of a team (Desirable)
  • Marketing experience and proven track record of growing a business (Desirable)
  • Extensive network of trade contacts (Desirable)
  • Experience in training apprentices (Desirable)

REMMUNERATION AND WORKING SCHEDULE         

This is a full-time role and a permanent position. We are looking for an exceptional candidate to lead, inspire and grow the department and it is an extremely rare opportunity to be a leading player in something special. The salary will reflect the importance of this role and will be dependent upon the successful candidate’s experience and skills.

HOW TO APPLY

Please submit the following by email to amanda.wilson@himm.co.uk   

  • A copy of your CV, with your work history in reverse chronological order i.e. your most recent employment first
  • A covering letter outlining clearly how you match the key tasks listed above (maximum one page font size 12) 
  • Please also indicate your current notice period and your salary expectations

RECRUITMENT PROCESS

The closing date for applications is 18th August 2021.  Applicants will be assessed on an ongoing basis and should be prepared to attend a first round interview prior to the closing date.