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CORONAVIRUS FAQS

24th Apr 2020

Can I still plan a visit?

We are following government guidelines and as a result the Museum is closed until further notice. However, tickets can still be purchased online and will be valid for when we reopen. If you would like to enquire about a group visit, venue hire, vehicle restoration work or anything else many of our teams are still contactable via email so do please send any enquiries to the relevant department and we will get back to you as soon as possible. All contact details can be found on the Contact Us here. Please be aware there may be a small delay in response time due to the current situation. If you are not sure who the best team is to contact please call 01963 440804.
 
 

I was planning on attending a specific event, will it still be running?

Whilst we are closed, the original advertised events during this time will not be running. This also includes all Haynes Breakfast Clubs. If we are closed for any advertised events, we will reschedule a new date for when we reopen.  Work continues on the Williams F1 exhibition and it is still planned to be ready for early summer. We are currently running a short programme of online events and activities. Please stay in touch via our social media pages and also look out for announcements for when we reopen.
 

is haynes breakfast club running whilst you are closed?

Whilst we are closed, the original advertised events during this time will not be running. This also includes the outdoor Haynes Breakfast Clubs as we are unable to staff these or open the building for refreshments or bathroom facilities. We will of course announce on our website and social pages as soon as we are running these again. 
 

IS THE WORKSHOP STILL OPEN WHILST THE MUSEUM IS CLOSED?

Yes, garages are concidered an essential service. The Workshop remains open for all services including MOT's, services, Paint and Bodywork. No contact drop off and car sanitising are in place for your peace of mind and safety. Find out more.
 

Is there a way to support the Museum during the closure?

Due to COVID-19 we have lost our main source of income and as an independent charity we receive no core government funding. You can help support the Museum in many ways: by sharing our social posts, buying tickets online which will be valid when we reopen and by purchasing directly from our new Museum online shop.  We appreciate any support you are able to provide during this time.
 
 

My annual pass, voucher or raffle ticket expires soon, what happens now? 

The Museum will extend your expiry date for every month we are closed. Please keep hold of your ticket or voucher and visit us when we reopen. Please check our website and social media for details. 
 

What happens if I buy a ticket online during the closure?

Our online booking system is still running, and your ticket will be valid to use when we reopen. Normal Terms and Conditions apply. If you have any queries please contact 01963 440804 or email visitus@himm.co.uk.

 

What will happen to my pre-arranged group, venue hire or school visit booking?

All bookings can be postponed and rearranged for another date when we reopen. Please contact your events organiser directly. All contact details can be found on the Contact Us page.
 
 

I need more information. Who can I contact?

Our team is still contactable via email so do please send any enquiries to the relevant department and we will get back to you as soon as possible. All contact details can be found on the Contact Us page. Alternatively please call 01963 440804.
 
 

I am a contractor or supplier looking for information

Every department within the Museum is attempting to remain in regular contact with all suppliers as we look to support each other during this pandemic. If you are an existing supplier and you have any questions at all please do get in touch with the relevant department.