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CORONAVIRUS FAQS

24th Apr 2020

THE MUSEUM WILL BE CLOSED FROM 5 NOVEMBER DUE TO THE UK LOCKDOWN

  

WHEN WILL THE MUSEUM REOPEN?

The Museum team will reopen when UK Government Guidelines say that it is safe for us to do so. 
 

WHAT HAPPENS IF I PURCHASED A TICKET ONLINE DURING THE CLOSURE?

Your ticket will be valid to use when we reopen, but you will need to pre-book your visit. Keep hold of your ticket and when it is safe for us to reopen, pre-book your visit under 'Existing ticket holder' which will incur no extra charge. Normal Terms and Conditions apply. If you have any queries please contact 01963 440804 or email visitus@himm.co.uk.
 

wHEN YOU REOPEN Will i need to pre-book a visit?

We are following government guidelines and so that the Museum can maintain social distancing onsite, visitors will need to pre-book their visit here in advance once the Museum reopens. This applies to both new visitors and existing ticket holders. If you would like to enquire about a group visit, venue hire, vehicle restoration work or anything else many of our teams are still contactable via email so do please send any enquiries to the relevant department and we will get back to you as soon as possible. All contact details can be found on the Contact Us here. If you are not sure who the best team is to contact please call 01963 440804.
 

 MY ANNUAL PASS, VOUCHER OR RAFFLE TICKET EXPIRES SOON, WHAT HAPPENS NOW? 

The Museum will extend your expiry date for every month we were closed. Please keep hold of your ticket or voucher, you will need to pre-book your next visit once we reopen but our team will be able to update your ticket information when you arrive at the Museum. Please check our website and social media for details or if you are unsure, contact the team on 01963 440804.
 

What times will the cafe and museum be open?

The Museum and Cafe opening times have changed with the Museum now opening from 10:00am. Click for Museum times. IMPORTANT INFORMATION: The café open times and service available has been temporarily adjusted due to the pandemic. Please check times and service available here.

WHAT CHANGES CAN I EXPECT WHEN THE MUSEUM REOPENS?

There have been many changes at the Museum. You can read more about new exhibitions here and for new safety guidelines please read more here.
 

WILL THE CHILDREN'S PLAY AREA BE OPEN?

As of October 2020, The children's outdoor playground, soft play and go karts will be closed until further notice. This is due to safety, as with continuing outside improvements involving scaffolding we are unable to reopen these facilities at present.
 

I was planning on attending a specific event, will it still be running?

Previously advertised events may have been postponed or cancelled. Please check the what's on page here for the most up to date information.  This also includes all Haynes Breakfast Clubs.
 

when will haynes breakfast club be running again?

The original advertised events during this time will not be running.  Please check the what's on page here for the most up to date information. We closely monitoring Government Guidance on hosting larger events, and will announce new dates when we are able to run them safely for both visitors and volunteers. We will of course announce on our website and social pages as soon as we are running these again. 
 

IS THE WORKSHOP STILL OPEN?

Yes, garages are concidered an essential service. The Workshop remains open for all services including MOT's, services, Paint and Bodywork. No contact drop off and car sanitising are in place for your peace of mind and safety. Find out more.
 

Is there a way to support the Museum?

Due to COVID-19 we have lost our main source of income and as an independent charity we receive no core government funding. You can help support the Museum in many ways: by sharing our social posts, buying tickets online which will be valid when we reopen and by purchasing directly from our new Museum online shop.  We appreciate any support you are able to provide during this time.
 
 

I need more information...

We have more information on what to expect from your visit and the safety measures we have in place here. Please also check our Museum FAQs page here for further answers,
If you need to speak to our team all contact details can be found on the Contact Us page. Alternatively please call 01963 440804.