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CORONAVIRUS FAQS

24th Apr 2020

WE ARE currently CLOSED
the museum is planning to reopen in mid-october:

Can I still plan a visit?

We are following government guidelines and so that the Museum can maintain social distancing onsite, visitors will need to pre-book their visit in advance once the Museum reopens. This applies to both new visitors and existing ticket holders. If you would like to enquire about a group visit, venue hire, vehicle restoration work or anything else many of our teams are still contactable via email so do please send any enquiries to the relevant department and we will get back to you as soon as possible. All contact details can be found on the Contact Us here. If you are not sure who the best team is to contact please call 01963 440804.
 

WHEN WILL THE MUSEUM REOPEN?

The Museum team are working towards reopening on Saturday 24 October, read more here.
 
 

I was planning on attending a specific event, will it still be running?

Previously advertised events may have been postponed or cancelled. Please check the what's on page here for the most up to date information.  This also includes all Haynes Breakfast Clubs.
 

when will haynes breakfast club be running again?

The original advertised events during this time will not be running.  Please check the what's on page here for the most up to date information. We closely monitoring Government Guidance on hosting larger events, and will announce new dates when we are able to run them safely for both visitors and volunteers. We will of course announce on our website and social pages as soon as we are running these again. 
 

IS THE WORKSHOP STILL OPEN?

Yes, garages are concidered an essential service. The Workshop remains open for all services including MOT's, services, Paint and Bodywork. No contact drop off and car sanitising are in place for your peace of mind and safety. Find out more.
 

Is there a way to support the Museum?

Due to COVID-19 we have lost our main source of income and as an independent charity we receive no core government funding. You can help support the Museum in many ways: by sharing our social posts, buying tickets online which will be valid when we reopen and by purchasing directly from our new Museum online shop.  We appreciate any support you are able to provide during this time.
 
 

My annual pass, voucher or raffle ticket expires soon, what happens now? 

The Museum will extend your expiry date for every month we are closed. Please keep hold of your ticket or voucher, you will need to pre-book your next visit once we reopen but our team will be able to update your ticket information when you arrive at the Museum. Please check our website and social media for details or if you are unsure, contact the team on 01963 440804.
 

What happens if I buy a ticket online during the closure?

Our online booking system is still running, we will shortly be setting up a pre-book ticket system. Your will be valid to use when we reopen, but if you haven't pre-booked a date to visit you will need to do so. Normal Terms and Conditions apply. If you have any queries please contact 01963 440804 or email visitus@himm.co.uk.

 

What will happen to my pre-arranged group, venue hire or school visit booking?

All bookings can be postponed and rearranged for another date when we reopen. Please contact your events organiser directly. All contact details can be found on the Contact Us page.
 
 

I need more information. Who can I contact?

Our team is still contactable via email so do please send any enquiries to the relevant department and we will get back to you as soon as possible. All contact details can be found on the Contact Us page. Alternatively please call 01963 440804.
 
 

I am a contractor or supplier looking for information

Every department within the Museum is attempting to remain in regular contact with all suppliers as we look to support each other during this pandemic. If you are an existing supplier and you have any questions at all please do get in touch with the relevant department.