Frequently Asked Questions -The Museum is currently closed, we are working towards reopening on Saturday 24 October, subject to Government Guidance. If you have any enquiries, please contact the Museum directly on 01963 440804

Q – Where can I purchase an admission ticket?

A – Museum tickets can be purchased directly from the Museum’s website. The Museum has reopened with visitor numbers limited each day to ensure social distancing for your safety. Therefore pre-booking tickets online will be essential ahead of your visit.

Q - DO I HAVE TO PRE-BOOK A DAY TO VISIT?

A – Yes.The Museum has reopened with visitor numbers limited each day to ensure social distancing for your safety. Therefore pre-booking tickets online will be essential ahead of your visit. You may be refused entry without a pre-booked ticket.

Q - DO I HAVE TO PRE-BOOK IF I ALREADY HAVE A TICKET?

A – Yes.Pre-booking a visit also applies to those visitors with existing valid admission tickets. Please select the relevant option for existing ticket holders when booking online and bring your existing ticket with you on the day, without this you will be charged for entry. If you have a pass such as BMCT, GreatDaysOut etc please call to pre-book your visit.

Q - MY TICKET EXPIRED DURING LOCKDOWN /THE MUSEUM CLOSURE, ARE YOU ABLE TO EXTEND IT?

A – If your ticket expired during the Museum closure (20 March – October 2020), the Museum will reissue you with a replacement ticket. Simply pre-book your visit via our website under existing ticket holders and bring your existing expired ticket with you on the day, without this you will be charged for entry.

Q - CAN I PRE-BOOK MUSEUM TICKETS OVER THE PHONE?

A – Yes. If you are having problems with booking a ticket online, you can speak to our team directly on 01963 440804 (between 09:30 to 16:30)

Q - HOW WILL YOU USE NHS TRACK AND TRACE DATA

A –  In accordance with Government guidelines, it is a legal requirement that we store contact details including name, address, telephone number and email address for all visitors to assist with any NHS Track and Trace. This information will be kept in line with our data privacy policy and will not used for marketing purposes.

Q - WHAT SAFETY PRECAUTIONS ARE IN PLACE FOR COVID 19

The Museum is closely following all guidance from the UK Government with regards to Covid 19 and public safety. 

Q - ARE DOGS ALLOWED IN THE MUSEUM?

Only Guide dogs are allowed within the Museum. Pet dogs are not allowed in the Museum, however they are allowed outside access at the front and rear of the Museum. 

Q – How much is an admission ticket?

A – Please refer to admission prices.

Q - Do Carers pay for admission?
 A – Visitors who require a carer to facilitate their visit can pre-book a free complimentary carer’s day ticket with every paying disabled admission. Please contact the Museum prior to your visit if you require multiple carers. Please be aware the reception staff may ask to present a proof of eligibility. For full information, please refer to our Access Statement. 
 
Q – What is Gift Aid?

A – Please refer to our Gift Aid information.

Q – What discounts do you offer?

A – Please refer to admission prices.

Q – How can I get to the museum?

A – Please refer to how to find us where you will find driving directions and times, information on public transport links including buses and trains.

Q – What time does the museum open and close?

A – Please refer to our opening times.

Q – What food and refreshment are available at the museum?

A – We have an excellent café (Café 750) that serves snacks, meals and drinks throughout the day.

Q – Can I purchase souvenirs and gifts?

A – Yes, we have a Museum shop onsite and online that stocks a very wide range of gifts including specialist automobilia and models, as well as regular souvenirs.

Q - CAN I TAKE PHOTOGRAPHS?

A - You are welcome to take photographs during your visit which are taken for your personal use.  Commercial photography is not permitted without prior arrangement, please contact us on 01963 440804 to find out more.  Please feel free to share your photographs on social media and tag us in your posts.

Q – What other facilities do you have?

A – Please refer to other facilities. For Disabled Visitors, please refer to our Access Statement

Q – Is the entire museum accessible to disabled visitors?

A – Yes, please refer to our access statement for further information.

Q – Where can I stay locally?

A – Please go to the accommodation page for information.

Q – I still cannot find the answer to my question

A – Please go to the contact us page and use the appropriate telephone number or email address.