- Q- WHEN IS THE MUSEUM OPEN?
- Q – Where can I purchase an admission ticket?
- Q - DO I HAVE TO PRE-BOOK A DAY TO VISIT?
A – Yes.The Museum has reopened with visitor numbers limited each day to ensure social distancing for your safety. Therefore pre-booking tickets online will be essential ahead of your visit. You may be refused entry without a pre-booked ticket.
- Q - DO I HAVE TO PRE-BOOK IF I ALREADY HAVE A TICKET?
A – Yes.Pre-booking a visit also applies to those visitors with existing valid admission tickets. Please select the relevant option for existing ticket holders when booking online and bring your existing ticket with you on the day, without this you will be charged for entry. If you have a pass such as BMCT, GreatDaysOut etc please call to pre-book your visit.
- Q - MY TICKET EXPIRED DURING LOCKDOWN /THE MUSEUM CLOSURE, ARE YOU ABLE TO EXTEND IT?
A – If your ticket expired during the Museum closure (20 March – October 2020), the Museum will reissue you with a replacement ticket. Simply pre-book your visit via our website under existing ticket holders and bring your existing expired ticket with you on the day, without this you will be charged for entry.
- Q - CAN I PRE-BOOK MUSEUM TICKETS OVER THE PHONE?
A – Yes. If you are having problems with booking a ticket online, you can speak to our team directly on 01963 440804 (between 09:30 to 16:30)
- Q - HOW WILL YOU USE NHS TRACK AND TRACE DATA
- Q - WHAT SAFETY PRECAUTIONS ARE IN PLACE FOR COVID 19
- Q - ARE DOGS ALLOWED IN THE MUSEUM?
Only Guide dogs are allowed within the Museum. Pet dogs are not allowed in the Museum, however they are allowed outside access at the front and rear of the Museum.
- Q – How much is an admission ticket?
- Q - Do Carers pay for admission?
- A – Visitors who require a carer to facilitate their visit can pre-book a free complimentary carer’s day ticket with every paying disabled admission. Please contact the Museum prior to your visit if you require multiple carers. Please be aware the reception staff may ask to present a proof of eligibility. For full information, please refer to our Access Statement.
- Q – What is Gift Aid?
- Q – What discounts do you offer?
- Q – How can I get to the museum?
- Q – What time does the museum open and close?
- Q- Is there a Children's play area?
A - As of October 2020, The children's outdoor playground, soft play and go karts will be closed until further notice. This is due to safety, as with continuing outside improvements involving scaffolding we are unable to reopen these facilities at present
- Q – What food and refreshment are available at the museum?
- Q – Can I purchase souvenirs and gifts?
- Q - CAN I TAKE PHOTOGRAPHS?
A - You are welcome to take photographs during your visit which are taken for your personal use. Commercial photography is not permitted without prior arrangement, please contact us on 01963 440804 to find out more. Please feel free to share your photographs on social media and tag us in your posts.
- Q – What other facilities do you have?
- Q – Is the entire museum accessible to disabled visitors?
- Q – Where can I stay locally?
- Q – I still cannot find the answer to my question
- Q- Can I bring a picnic?
There is an outside area which can be used for picnics. Please note that the café seating area will only be available for café customers as there is limited the seating available to maintain social distancing.