Frequently Asked Questions

Q- WHEN IS THE MUSEUM OPEN?

The Museum will reopen on Monday 17 May 2021. Pre-booking your visit is advised. Please check our opening hours Read more here.

Q – Where can I purchase an admission ticket?

A – Pre-book your tickets here or call 01963 440804

Q - DO I HAVE TO PRE-BOOK A DAY TO VISIT?

A – Yes.The Museum has reopened with visitor numbers limited each day to ensure social distancing for your safety. Therefore pre-booking tickets online will be essential ahead of your visit. You may be refused entry without a pre-booked ticket.

Q - DO I HAVE TO PRE-BOOK IF I ALREADY HAVE A TICKET?

A – Yes.Pre-booking a visit also applies to those visitors with existing valid admission tickets. Please select the relevant option for existing ticket holders when booking online and bring your existing ticket with you on the day, without this you will be charged for entry. If you have a pass such as BMCT, GreatDaysOut etc please call to pre-book your visit.

Q - MY TICKET EXPIRED DURING LOCKDOWN /THE MUSEUM CLOSURE, ARE YOU ABLE TO EXTEND IT?

A – If your ticket expired during the Museum closure (20 March 2020 – 16 May 2021), the Museum will reissue you with a replacement ticket. Simply pre-book your visit via our website under existing ticket holders and bring your existing expired ticket with you on the day, without this you will be charged for entry.

Q - CAN I PRE-BOOK MUSEUM TICKETS OVER THE PHONE?

A – Yes. If you are having problems with booking a ticket online, you can speak to our team directly on 01963 440804 (between 09:30 to 16:30)

Q - I HAVE A MUSEUM TICKET, CAN I VISIT HAYNES BREAKFAST CLUB AS PART OF MY VISIT?

A- No these events are ticketed seperately. Please be advised that on the 1st and 2nd Sundays of the month, the Haynes Breakfast Club events will be taking place in the Museum’s car park. There will be no access to Museum only visitors prior to 9:30am on these dates . These events are ‘participant only’ events. There will be no access to Haynes Breakfast Club without a pre-booked ‘participant’ ticket.

Q - HOW WILL YOU USE NHS TRACK AND TRACE DATA

A –  In accordance with Government guidelines, it is a legal requirement that we store contact details including name, address, telephone number and email address for all visitors to assist with any NHS Track and Trace. This information will be kept in line with our data privacy policy and will not used for marketing purposes.

Q - WHAT SAFETY PRECAUTIONS ARE IN PLACE FOR COVID 19

The Museum is closely following all guidance from the UK Government with regards to Covid 19 and public safety. Read more here.

Q - ARE DOGS ALLOWED IN THE MUSEUM?

Only Guide dogs are allowed within the Museum. Pet dogs are not allowed in the Museum, however they are allowed outside access at the front and rear of the Museum. 

Q – How much is an admission ticket?

A – Please refer to admission prices.

Q - Do Carers pay for admission?
 A – Visitors who require a carer to facilitate their visit can pre-book a free complimentary carer’s day ticket with every paying disabled admission. Please contact the Museum prior to your visit if you require multiple carers. Please be aware the reception staff may ask to present a proof of eligibility. For full information, please refer to our Access Statement. 
 
Q – What is Gift Aid?

A – Please refer to our Gift Aid information.

Q – What discounts do you offer?

A – Please refer to admission prices.

Q – How can I get to the museum?

A – Please refer to how to find us where you will find driving directions and times, information on public transport links including buses and trains.

Q – What time does the museum open and close?

A – Please refer to our opening times.

Q- Is there a Children's play area?

A - Yes there is a children's outdoor playground - Read more here

Q – What food and refreshment are available at the museum?

A – We have an excellent café (Café 750) that serves snacks, meals and drinks throughout the day.

Q – Can I purchase souvenirs and gifts?

A – Yes, we have a Museum shop onsite and online that stocks a very wide range of gifts including specialist automobilia and models, as well as regular souvenirs.

Q - CAN I TAKE PHOTOGRAPHS?

A - You are welcome to take photographs during your visit which are taken for your personal use.  Commercial photography is not permitted without prior arrangement, please contact us on 01963 440804 to find out more.  Please feel free to share your photographs on social media and tag us in your posts.

Q – What other facilities do you have?

A – Please refer to other facilities. For Disabled Visitors, please refer to our Access Statement

Q – Is the entire museum accessible to disabled visitors?

A – Yes, please refer to our access statement for further information.

Q – Where can I stay locally?

A – Please go to the accommodation page for information.

Q – I still cannot find the answer to my question

A – Please go to the contact us page and use the appropriate telephone number or email address.

Q- Can I bring a picnic?

There is an outside area which can be used for picnics. Please note that the café seating area will only be available for café customers as there is limited the seating available to maintain social distancing.